Customer Service

City Girl Barn Treasures is committed to an environmentally sustainable future.

We  do our part to reduce our carbon footprint and have a more positive impact on the environment by buying used items and recycling, refurbishing and or repurposing them giving them a new life so they stay out of our landfills. 

After years of personal shopping for specific clients ,CITY GIRL was established as a location where everyone could purchase our artisanal quality pieces in one place.

CITY GIRL is meant to be an easy fun  online shopping experience, where you'll find all types of unique pieces.

All items are in excellent condition, clean and very current, so you can wear it right away and use it in your home to have everyone asking...where did you get that ?

CITY GIRL has something for everyone, from the avid collector, to that stylish person who always seems to have that piece that everyone wants and loves....and of course, we can't leave out the industry stylist on the hunt for that "it"piece.

 

Contact us: We can be reached at

Email: Citygirlbarntreasures@gmail.com

Phone: 613 216-9000

All City Girl  items are guaranteed authentic.

In our effort to give extraordinary service we offer the following return policy.

Returns:
If your order does not exceed your highest expectations, please return it for a refund less 50% restocking fee, less shipping fees. The item must clearly not have been used and must be returned in the same condition as it was shipped with all tags attached.

Refund requests must be made within 7 days from the receipt of merchandise. If you wish to return your order, please email us at citygirlbarntreasures@gmail.com with the subject line “ORDER RETURN” and indicate your Order # in the contents of the message. 

City Girl Barn Treasures , can only accept return for items purchased from www.citygirlbarntreasures.com and can only be made within 7 days from the date of receipt of goods. Refunds are made in the original form of payment and are issued to the person documented on the original order as the "Bill To" Customer. Items must be returned using a traceable service. 

City Girl Barn Treasures Customer Service Representative will contact you to process a refund,  upon receipt of the returned items, if necessary. Should you require further assistance, please contact us using the contact form below
The customer will be responsible for all duties and taxes.

We do our best to describe all items accurately however colors, textures or patterns, can appear differently on every computer. Please check all pictures carefully before purchasing and feel free to contact us with any questions you may have.

Sizing and fabrication is based on the item tags and measurements. Some items do not have tags, in which case we will document what we think it may be.

Pricing does not include any additional duties and/or taxes for international orders.

Thanks for shopping with us